On Saturday, October 17th, 2026 starting at 8:00 p.m. EST we will be performing maintenance activities with a planned completion of 2:00 a.m. EST.

During this maintenance our platform will be unavailable and no data processing will be performed. This includes data transfers such as AS2 and FTP connections, sending parties should continue to retry once the maintenance is completed.

What maintenance work will be done?

We will be replacing network equipment.

What services will be affected?

All of our web application portals will be offline for 1-2 hours. This includes the Crisp EDI Portal, Bedrock Admin and any custom apps you may use.

During this time any CD Agent file transfers will be blocked. These transfers should be retried automatically once maintenance has completed.

All batch processing and outbound polling activities (e.g. e-commerce APIs) will be suspended and will resume automatically once maintenance has completed.

Is there anything I need to do?

No action is required from our users. However please be sure to process any transactions on the maintenance date prior to our planned start time.

Please contact our help desk at edisupport@gocrisp.com or 905-947-1904 if you have any questions regarding this maintenance.

Thank you!