We have extended this maintenance window until 2:00 a.m. as our activities are proceeding more slowly than anticipated.
On Saturday, November 19th, 2022 starting at 8:00 p.m. EST we will be performing maintenance activities with a planned completion of 12:00 midnight.
During this maintenance our web portals will be unavailable and no data processing will be performed. Incoming data transfers such as AS2 and FTP connections will continue to be accepted and any received transactions will be processed when operations resume.
What maintenance work will be done?
We will be upgrading our database servers and performing other routine software maintenance activities.
Why is this maintenance required?
In order to maintain the reliability and performance of our systems, we are upgrading these servers to newer hardware.
What services will be affected?
All of our web application portals will be offline during this maintenance. This includes Commerce Desktop, Bedrock Admin and any custom apps you may use.
During this time any CD Agent file transfers will be blocked. These transfers should be retried automatically once maintenance has completed.
Bedrock Agent transfers will continue to be accepted, however the data will not be processed until maintenance has completed.
All batch processing and outbound polling activities (e.g. e-commerce APIs) will be suspended and will resume automatically once maintenance has completed.
Is there anything I need to do?
No action is required from our users. However please be sure to process any transactions on the maintenance date prior to our planned start time.
Please contact our help desk at email@example.com or 905-947-1904 if you have any questions regarding this maintenance.