Today’s maintenance activities are now complete and all processing and applications have resumed normal operations.
The main part of our maintenance activities for today has been competed successfully. We are now verifying the system state and expect to complete this work on schedule, with all components back to normal by midnight.
On Saturday, March 26th, 2022 starting at 8:00 p.m. EDT we will be performing maintenance activities with a planned completion of 12:00 midnight EDT.
During this maintenance our web portals will be unavailable and no data processing will be performed. Incoming data transfers such as AS2 and FTP connections will continue to be accepted and any received transactions will be processed when operations resume.
What maintenance work will be done?
We will be applying operating system updates and performing other routine software maintenance activities.
Why is this maintenance required?
Regular system software updates are required in order to maintain the reliable and secure operation of our platform. Certain database health checks and file maintenance are also performed only during the update process.
What services will be affected?
All of our web application portals will be offline for 1-2 hours. This includes Commerce Desktop, Bedrock Admin and any custom apps you may use.
During this time any CD Agent file transfers will be blocked. These transfers should be retried automatically once maintenance has completed.
Bedrock Agent transfers will continue to be accepted, however the data will not be processed until maintenance has completed.
All batch processing and outbound polling activities (e.g. e-commerce APIs) will be suspended and will resume automatically once maintenance has completed.
Is there anything I need to do?
No action is required from our users. However please be sure to process any transactions on the maintenance date prior to our planned start time.
Please contact our help desk at email@example.com or 905-947-1904 if you have any questions regarding this maintenance.